Mazda Certified Pre-Owned Owner's Handbook


   

We do everything we can to ensure that the Certified Pre-Owned vehicle you purchase will perform like a new Mazda.But we realize that sometimes, for whatever reason, you may wish to change your vehicle after you've purchased it.  That is fine.
If you are not 100% satisfied with your vehicle, you can return it within 30 days or 3,000km of purchase (whichever comes first). No hassles. No worry. No problem.
You can exchange it for another Mazda Certified Pre-Owned vehicle at the original dealership you purchased it from.
We're sure you'll love your Certified Pre-Owned Mazda.  With the Mazda exchange privilege, we back it up with a guarantee.  See dealer for complete details.

Mazda Exchange Privilege details:
  • you can return your Certified Pre-Owned Mazda within 30 days or 3,000km. Whichever comes first.
  • Returned vehicles:
       
        - must be exchanged with the original selling dealer
        - must be exchanged for another certified pre-owned vehicle in the dealer inventory
        - must be in original condition
        - must be owned or leased by the original retail purchaser
        - will be subject to a vehicle inspection, not eligible for exchange if there is more than $300             in damage and/or excess wear and tear.

  • damage must be repaired at the selling dealer
  • vehicle must be equal or greater value; if the replacement vehicle is more than the original vehicle, then the customer will pay the difference.  Subject to finance approval.



As a Mazda Certified Pre-Owned customer, you are automatically enrolled inour 24-Hour Emergency Roadside Assistance Program for the entire duration of your certified warranty.  This unique program is designed to take care of you and your vehicle should the unexpected happen on the road.  If your vehicle breaks down or has a flat tire, or if you're locked out, you can call us toll-free 24 hours a day, 365 days a year.  We'll do everything necessary to get your car back o the road.  One phone call is all it takes.  Chances are you'll never need us, but it is nice to have the confidence of knowing we're there.

Covered Services:

  • towing to the nearest authorized Mazda dealership (up to 100km) for warranty covered repairs
  • jump starts
  • changing of flat tires
  • gas delivery
  • lockout assistance
  • trip planning

For emergency roadside service and towing to the nearest authorized Mazda dealership, call 1-877-416-2932 or 877 41MAZDA.  You can call this number 24 hours a day, 7 days a week, from anywhere in Canada or the Continental USA.

When calling for roadside service, please be prepared to provide the following information:

  • the location of you vehicle
  • the Vehicle Identification Number (VIN).  You may locate your VIN on both the driver's side dashboard and on the inside of the driver's door
  • a description of the problem
  • a phone number where you can be reached

Make an Inquiry

Contact

YORKDALE DUFFERIN MAZDA

2451 DUFFERIN ST
Directions Toronto, ON M6B 3P6

  • Sales: 1 (888) 263-5389
  • Service: 1 (866) 368-5477
  • Parts: 1 (866) 471-0105

Hours

  • Monday 9am - 9pm
  • Tuesday 9am - 9pm
  • Wednesday 9am - 9pm
  • Thursday 9am - 9pm
  • Friday 9am - 6pm
  • Saturday 9am - 6pm
  • Sunday Closed
  1. YORKDALE DUFFERIN MAZDA

    2451 DUFFERIN ST
    Toronto, ON M6B 3P6
    Directions

    • Sales: 1 (888) 263-5389
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